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Kebijakan privasi
Last updated: January 13, 2026
1. Who We Are
This store and website (the “Services”) are operated by:
Hanseatic Healthcare Pte. Ltd.
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914
TTB Supplements is a brand operated by Hanseatic Healthcare Pte. Ltd.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our Services, make a purchase, or otherwise communicate with us.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of Services and Delivery Regions
Our Services are offered exclusively to customers located in Singapore and selected ASEAN countries.
We do not sell or ship products to the European Union, the United Kingdom, or other non-ASEAN regions.
3. Personal Information We Collect
“Personal information” refers to information that identifies or can reasonably be linked to an individual.
Depending on how you interact with the Services, we may collect:
• Contact information: name, billing and shipping address, phone number, email address
• Transaction information: products viewed, added to cart, purchased, returned or exchanged
• Payment information: payment method details and transaction confirmations (processed by payment service providers; we do not store full card details)
• Account information: login credentials, preferences, and settings
• Communications: information you provide when contacting customer support
• Device and usage information: IP address, browser type, device identifiers, interaction data
• Cookies and similar technologies: as described below
We do not knowingly collect sensitive personal data or health data.
4. Sources of Personal Information
We collect personal information from:
• You directly when you use the Services or communicate with us
• Your device automatically when you access the Services
• Service providers acting on our behalf (e.g. Shopify, payment processors, logistics partners)
• Business partners where permitted by applicable law
5. How We Use Personal Information
We use personal information for the following purposes:
a) Providing and Operating the Services
• Processing orders and payments
• Fulfilling deliveries and returns
• Managing customer accounts
• Providing customer support
b) Improving and Customising the Services
• Maintaining functionality and performance
• Understanding how customers interact with the Services
c) Marketing and Communications
• Sending service-related and promotional communications
• Displaying marketing content where permitted by applicable law
Marketing communications are sent only in accordance with applicable consent and opt-out requirements.
d) Security and Legal Compliance
• Preventing fraud and misuse
• Securing transactions and accounts
• Complying with legal obligations and lawful requests
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Services.
• Essential cookies are required for core functionality
• Analytics and marketing cookies are used only where permitted by applicable law
You may manage cookie preferences through your browser settings or available consent tools.
7. Disclosure of Personal Information
We may disclose personal information to:
• Shopify and other service providers supporting hosting, payments, analytics, customer support, and logistics
• Marketing and advertising partners, where permitted by law
• Affiliates within our corporate group
• Authorities or third parties where required by law or to protect our rights
All disclosures are made in accordance with applicable data protection laws.
8. Relationship with Shopify
Our Services are hosted by Shopify. Shopify processes personal information to provide and improve its services.
Personal information may be transferred to and processed in countries outside your place of residence. Shopify acts as an independent data controller for certain processing activities.
For more information, please refer to the Shopify Consumer Privacy Policy.
9. International Transfers
Personal information may be stored and processed outside Singapore, including by service providers.
Where required, we rely on recognised safeguards to ensure an appropriate level of data protection.
10. Data Retention
We retain personal information only for as long as necessary to:
• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
11. Children’s Data
The Services are intended for use by adults.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
12. Your Rights
Depending on your location and applicable law, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Opt out of marketing communications
Requests may be submitted using the contact details below. We may need to verify your identity before responding.
13. Data Protection Officer (PDPO)
In accordance with the Singapore Personal Data Protection Act (PDPA), we have appointed a Data Protection Officer.
Contact:
info@hanseatic-healthcare.com
14. Complaints
If you have concerns about how we handle personal information, you may contact us using the details below.
You may also lodge a complaint with the relevant data protection authority where applicable.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
16. Contact
Hanseatic Healthcare Pte. Ltd.
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914