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Last updated: 22 Jan. 26

Thank you for shopping with us. Please review this Shipping Policy carefully before placing an order.

1. General Information & Sales Channels
HANSEATIC HEALTHCARE PTE. LTD. is registered and operating in Singapore.

This Shipping Policy applies to all orders placed through our official sales channels, including:

  • Our Shopify online store

  • WhatsApp Shop

  • Direct orders placed via chat or messaging platforms

  • Manual invoices and official payment links issued by us

By placing an order through any of these channels, you agree to this Shipping Policy.

2. Shipping Destinations
We currently ship to:

  • Singapore

  • Selected ASEAN countries

Available shipping destinations may change without prior notice and are displayed at checkout or confirmed during direct orders.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, promotions, or external disruptions, processing times may be extended.

4. Shipping Time & Delivery Estimates
Estimated delivery times depend on the destination and shipping method:

  • Singapore: approx. 2–5 business days

  • ASEAN (Cross-Border): approx. 5–14 business days

Delivery times are estimates only and not guaranteed. Delays may occur due to customs clearance, carrier issues, weather conditions, or other factors beyond our control.

5. Shipping Fees

  • Shipping fees are calculated at checkout or communicated during direct orders.

  • Shipping costs depend on destination, parcel weight, and shipping method.

  • Shipping fees are non-refundable, except where required by applicable law.

6. Customs, Duties & Taxes
For international shipments:

  • Customs duties, import taxes, and clearance fees may apply depending on the destination country.

  • Unless explicitly stated otherwise, customers are responsible for any applicable duties or taxes imposed by local authorities.

  • We are not responsible for delays caused by customs inspections or clearance procedures.

7. Incorrect Address & Failed Delivery
Customers are responsible for providing accurate and complete shipping information.

  • Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.

  • We are not responsible for delays or delivery failures caused by incorrect address details provided by the customer.

8. Lost, Delayed, or Damaged Shipments

  • If a shipment is delayed, lost, or arrives damaged, please contact us within 7 days of the delivery date or expected delivery date.

  • Claims must include the order number and, where applicable, clear photos of the parcel and contents.

  • Minor cosmetic damage to outer packaging does not qualify as shipping damage (see Refund Policy).

9. Partial Shipments
In some cases, orders may be shipped in multiple parcels due to logistics or stock availability.
Customers will be notified where applicable.

10. Contact Information
For shipping-related inquiries, please contact us at:

info@hanseatic-healthcare.com

This Shipping Policy applies to all purchases across our sales channels and is governed by the laws of Singapore.