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Last updated: 22 Jan. 26

Please read these Terms & Conditions carefully before using our website or placing an order.

1. Company Information
This website is operated by:

HANSEATIC HEALTHCARE PTE. LTD.
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914
Email: info@hanseatic-healthcare.com

Throughout these Terms & Conditions, “we”, “us”, and “our” refer to HANSEATIC HEALTHCARE PTE. LTD.

2. Scope & Acceptance of Terms
These Terms & Conditions apply to all purchases and interactions conducted through our official sales channels, including but not limited to:

  • Our Shopify online store

  • WhatsApp Shop

  • Orders placed via chat or messaging platforms

  • Manual invoices and official payment links issued by us

By accessing our website or completing a purchase through any of these channels, you agree to be bound by these Terms & Conditions, our Refund Policy, Shipping Policy, Privacy Policy, and any other policies referenced herein.

3. Products & Intended Use
Our products are dietary supplements intended for general nutritional support only.

  • Products are not intended to diagnose, treat, cure, or prevent any disease

  • Information provided on our website or via chat does not constitute medical advice

  • Customers should consult a qualified healthcare professional before use, especially if pregnant, nursing, taking medication, or under medical supervision

4. Orders & Contract Formation

  • All orders are subject to acceptance and availability

  • A contract is formed only after payment has been successfully processed and order confirmation has been issued

  • We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraud, pricing errors, or regulatory concerns

5. Pricing & Payments

  • All prices are displayed in the applicable currency and may change without prior notice

  • Prices do not include shipping fees, customs duties, or taxes unless explicitly stated

  • Payments must be completed using the payment methods provided at checkout or via official payment links

6. Shipping & Delivery
Shipping terms, delivery estimates, and responsibilities are governed by our Shipping Policy.

Delivery times are estimates only and are not guaranteed. Delays caused by customs clearance, logistics providers, or external factors are outside our control.

7. Returns, Refunds & Replacements
Returns, refunds, and replacements are governed exclusively by our Refund Policy.

No additional return rights are granted beyond those expressly stated in the Refund Policy.

8. Limitation of Liability
To the maximum extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid for the product giving rise to the claim

  • We are not responsible for misuse of products contrary to provided instructions

9. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of HANSEATIC HEALTHCARE PTE. LTD. and may not be used, reproduced, or distributed without prior written consent.

10. Accuracy of Information
We make reasonable efforts to ensure product descriptions and information are accurate. However:

  • Minor variations may occur

  • We do not warrant that all information is error-free, complete, or current at all times

11. Third-Party Services & Links
Our website or communications may include links to third-party services or platforms.

We are not responsible for the content, policies, or practices of third-party websites or service providers.

12. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of Singapore.

Any disputes arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time.

Changes take effect immediately upon publication on our website or notification through official sales channels.

14. Contact Information
For questions regarding these Terms & Conditions, please contact us at:

info@hanseatic-healthcare.com

By using our website or completing a purchase through any of our sales channels, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.