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Last updated: 22 Jan. 26

Thank you for shopping with us. Please read this Refund Policy carefully before placing an order.

1. General Information & Sales Channels
HANSEATIC HEALTHCARE PTE. LTD. is registered and operating in Singapore.

This Refund Policy applies to all purchases made through our official sales channels, including but not limited to:

Our Shopify online store
WhatsApp Shop
Direct orders placed via chat or messaging platforms
Manual invoices and official payment links issued by us

By completing a purchase through any of these channels, the customer acknowledges and agrees to this Refund Policy.

Due to the nature of our products (dietary supplements), strict quality, safety, and hygiene standards apply.

2. Eligibility for Refunds or Replacements
Refunds or replacements are only considered under the following circumstances:

The product received is incorrect or incomplete
The product has a manufacturing defect
The product is damaged in a way that affects safety, seal integrity, or usability

All requests must be submitted within 7 days of delivery.

3. Non-Returnable & Non-Refundable Items
For safety and hygiene reasons, we do not accept returns or refunds for:

Opened or used products
Products with broken, tampered, or missing seals
Products damaged due to improper handling, storage, or misuse
Promotional or discounted items (unless defective)

4. Minor Cosmetic Damage Disclaimer
Minor cosmetic damage does not qualify for a return, refund, or replacement.

This includes, but is not limited to:

Slight dents, scratches, or scuffs on outer packaging
Minor creases, compression marks, or shipping wear on boxes
Cosmetic imperfections that do not affect product quality, safety, or seal integrity

As long as the product remains unopened, sealed, safe for consumption, and fully functional, such cosmetic damage is not considered a defect.

5. Damaged or Incorrect Orders
If your order arrives damaged in a way that affects product safety or if you receive an incorrect item, please contact us within 7 days of delivery and provide:

Your order number
Clear photos of the product and outer packaging

Based on our internal assessment, we may offer:

A replacement shipment, or
A refund to the original payment method

6. Condition Assessment & Final Decision
All refund or replacement requests are subject to internal review.

We reserve the right to decline requests where:

The issue is deemed cosmetic or minor
The product remains sealed, safe, and usable
The claim falls outside the eligibility criteria stated above

All decisions are made in accordance with Singapore consumer protection regulations.

7. Refund Processing
Approved refunds will be processed within 7–14 business days after confirmation.

Refunds are issued to the original payment method used at checkout or payment. Processing times may vary depending on the payment provider or issuing bank.

8. Shipping Costs